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Issue 1: Code Integration Problems

Description

Users might face issues with the integration of Heatmaphero’s code snippet into their website.

Resolution Steps

Double-check if the code snippet is correctly placed in the HTML of all web pages. Ensure there are no conflicts with other scripts or plugins on the website. Check for typos or errors in the code snippet and reinsert if needed.

Issue 2: Missing or Incomplete Data

Description

Users might encounter missing or incomplete data in their dashboard.

Resolution Steps

Verify if the code snippet is implemented on all pages where data collection is necessary. Check the frequency of data collection settings in the dashboard and adjust if required. Contact support if the issue persists to check for any server-side issues.

Issue 3: Performance Impact on the Website

Description

Some users might notice a performance impact on their website after implementing Heatmaphero.

Resolution Steps

Check if there are any conflicting scripts causing performance issues alongside Heatmaphero’s code. Optimize the code placement or reduce the frequency of data collection to lessen the impact. Consider reaching out to Heatmaphero support for further optimization advice.